FREQUENTLY ASKED QUESTIONS
Find answers to the most common questions about our products, orders and services.
Need Help?
Can't find the answer you're looking for?
Our support team is always here to help you.
How do I place an order?
How do I place an order?
You can place an order directly through our website by selecting your preferred product, size, and quantity, then proceeding to checkout.
Do you offer free shipping?
Yes, we offer free shipping on eligible orders unless otherwise stated during checkout.
How long will it take to receive my order?
International orders typically arrive within 7–14 business days. Custom orders may take 2–4 weeks.
Do you ship internationally?
Yes, we ship worldwide including the USA, UK, Canada, Australia, Europe, and many other countries.
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and other secure payment methods available at checkout.
Can I order a custom size or design?
Yes. We specialize in custom rugs and can create products according to your size and design requirements.
What is your return policy?
Please review our Return & Refund Policy page for detailed information regarding returns, exchanges, and eligibility.
How do I care for my rug?
Yes. All our rugs are handcrafted by skilled artisans using traditional techniques and premium materials.
How can I contact customer support?
You can reach us via email at kuldeephandi@gmail.com or call us at +91 85295 52368.